For what purposes will we use your personal data?

The processing of your personal data is for the following primary purposes:

To verify and confirm your identity.
For the fulfillment of the contractual relationship derived from the request and/or contracting of our products or services.
To conduct the necessary steps for the contracting and operation of the products and/or services contracted with us.
To send you notifications with information about the processes of the products or services contracted.
Identify and prevent risks that could mean a violation of the legal provisions in force.
Comply with the obligations established by the applicable legislation and the competent authorities.

We will use your personal information for the following secondary purposes that are not necessary for the service and/or product requested, but that allow and facilitate us to provide you with a better service.

Analysis for internal use and statistical reports
Analysis of product and service design.
User access control.
Marketing offers and promotions by the company.

If you do not want ZIVO to process your personal data for secondary purposes, you may request it within ten working days after having provided your data by sending an email to the following address [email protected]; if we do not receive your refusal within the aforementioned term, it will be understood as implied consent.

What personal data will we use for these purposes?

To conduct the purposes described in this privacy notice we collect the following personal data:

Identification data
Contact information
Migratory data
Geographic location
Socioeconomic data
Employment information and educational background
Fiscal data
Patrimonial and financial data
Biometric data, to verify your identity, which may consist of fingerprints and face match
Data on "health conditions", in case of contracting a product and/or service that so requires

With whom do we share your personal information and for what purposes?

We inform you that Nezter and ZIVO have strict security policies and your personal data is shared with third parties only in the following cases, without the need to obtain your consent again:

Business partners and national and international financial institutions to conduct activities that allow us to provide you with the products and services we offer.
With respect to credit products, with Credit Information Companies to comply with the obligations arising from the legal relationship.
Third party biometric data validation service providers, to prevent identity theft.
Competent authorities, when so requested.

How can you access, rectify, or cancel your personal data, or object to its use?

You have the right to know what personal information we have about you, what we use it for and the conditions of the use we make of it (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when you consider that it is not being used properly (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights. To exercise any of the ARCO rights, you must submit the respective request through an email or free writing addressed to: [email protected] or send a message through the website https://zivo.com.mx/. The contact information of the person or department in charge of processing ARCO rights requests is as follows:

Responsible department: Systems Department
Address: Blvd. Hidalgo #67, Centenario, C.P.83260 Hermosillo, Sonora.
E-mail: [email protected]

Regarding the procedure and requirements for the exercise of your ARCO rights, we inform you:

By what means can the data owner and, if applicable, his or her representative, as well as the latter's personality, prove his or her identity? The Data Holder must present Official Identification or, failing that, the Legal Representative will have to present Power of Attorney, as well as Official Identification.
What information and/or documentation must the request contain? The request must include the reason for the request, the applicant's full name, address, phone number, signature, and e-mail address of the data owner.
How many days will it take to respond to your request? The person in charge will have five working days to answer your request.
By what means will we communicate the answer to your request? By e-mail or, if not, by phone call.
5. In what media can we reproduce the personal data that, in your case, you request? The holder will be able to obtain his personal data in physical form by turning to the offices located at the address mentioned at the beginning of this notice or through the e-mail address that the user has registered in our systems.
You may revoke your consent to the use of your personal data.
You may revoke the consent, if any, you have given us for the processing of your personal data. However, it is important to note that not in all cases we will be able to meet your request or terminate the use immediately, since it is possible that for some legal obligation, we may need to continue processing your personal data. Also, you should consider that for certain purposes, the revocation of your consent will mean that we can no longer provide the service offered by our website or application.

How can you limit the use or disclosure of your personal information?

For you to limit the use and disclosure of your personal information, we offer you the following means:

The holder may limit the use of their personal data through a free writing that must comply with the characteristics mentioned above in the body of this notice.
The use of tracking technologies on our website.

We inform you that in our app we make use of geographic location and on the website, we use cookies and other technologies, through which it is possible to monitor your behavior as a user, as well as to provide you with a better service and experience when browsing our website and applications. The personal data we collect through these technologies will be used for the following purposes:

The personal data collected by ZIVO will be used for the purpose of meeting the customer's needs and thus be able to reach a possible commercial negotiation with respect to the service that the company itself performs.

The personal data we obtain from these tracking technologies are as follows:

Username
E-mail
Geographic location

To find out how to disable these technologies you can send an e-mail to [email protected] requesting the desired information regarding the rehabilitation of such technology.

How can you find out about changes to this privacy notice?

This privacy notice may be modified, changed, or updated because of new legal requirements; our own needs for the products or services we offer; our privacy practices; changes in our business model; or for other reasons.

You will be notified of any changes to this notice by any of the following means: a message sent to your email address; or a message posted on https://zivo.com.mx/.